Question 1

Where can I find Jack’s Burger?

Accepted Answer

Jack’s Burger is based in North Wales and is expanding across the region. Please use our Branches page for the latest locations, addresses, opening hours and services.

Question 2

Can I order online?

Accepted Answer

Yes. Online ordering is available through the ordering service linked from our website, subject to branch availability.

Question 3

Do all branches offer dine-in, takeaway, and delivery?

Accepted Answer

Almost all branches offer dine-in, takeaway, and delivery. One exception: dine-in at our Junction branch is located downstairs, within the adjoining pub, where drinks are also available alongside your meal. Check your local branch’s page for the full picture before you head down or order in.

Question 4

Does delivery timing vary by branch?

Accepted Answer

Yes — delivery timing can differ from branch to branch. Full details are available on each branch’s information page.

Question 5

Do you have a mobile app?

Accepted Answer

Yes — the Jack’s Burger app is available on both Android and Apple (iOS). It’s the fastest way to order, see your order history, and keep track of your Spice Club rewards. Download it on the App Store or Google Play.

Question 6

Is your beef really from Wales?

Accepted Answer

Yes — 100% Welsh beef.

Question 7

I have a food allergy — is your food safe for me?

Accepted Answer

Allergen information is available for every product on our menu. That said, our kitchens handle a wide range of ingredients, so while we take every precaution, we can’t guarantee a completely allergen-free environment. If you have a serious allergy, please call your local branch directly before ordering so our team can advise you properly.

Question 8

How do I unsubscribe from marketing?

Accepted Answer

Use the unsubscribe link in an email or follow the communication-preference option in your account where available. You can also contact info@jacksburgeruk.com.

Question 9

How do you make sure every branch is consistent?

Accepted Answer

Every branch runs to the same house rules — same sourcing, same hygiene standards, same recipes. Consistency isn’t optional for us; it’s the whole point of the brand.

Question 10

How do I get in touch?

Accepted Answer

For anything general — questions, feedback, or support — email info@jacksburgeruk.com. For franchise enquiries specifically, use franchise@jacksburgeruk.com.

Question 11

How can I request my personal data?

Accepted Answer

Email info@jacksburgeruk.com with your request. We may need to verify your identity before responding.

Got questions?We've got answers.

Ordering & availability

Food, allergens & halal

Spice Club & marketing

Franchising & careers

Standards & contact

Privacy & your data

Still hungry for answers?

Got questions?We've got answers.

Ordering & availability

Where can I find Jack’s Burger?

Can I order online?

Do all branches offer dine-in, takeaway, and delivery?

Does delivery timing vary by branch?

I cancelled my order but haven’t received my refund yet — what’s going on?

Where can I see current offers or deals?

Do you have a mobile app?

Food, allergens & halal

Is your beef really from Wales?

Do you have vegetarian options?

Do you offer halal options?

I have a food allergy — is your food safe for me?

How do I report a problem with an order?

Spice Club & marketing

How do I join Spice Club, and does it cost anything?

Where can I use my Spice Club discount?

How do I unsubscribe from marketing?

Franchising & careers

Can I open my own Jack’s Burger?

Are you hiring?

Standards & contact

How do you make sure every branch is consistent?

How do I get in touch?

Privacy & your data

How can I request my personal data?

Can I ask you to delete my account?

Where can I find your privacy policy?

Do you use cookies?

Still hungry for answers?